Refund policy

RAYUKA Return and Refund Policy

RAYUKA provides custom manufacturing services based on each customer's formula, specifications, packaging requirements, and approved quotation. Because our products are custom-made for each customer, the following return, cancellation, and refund conditions apply.

Custom-Made Products

All products manufactured by RAYUKA are made to order according to the customer's approved specifications. Therefore, once production has started, orders cannot normally be returned, exchanged, or refunded due to a change of mind, incorrect selection, or other customer-side reasons.

Cancellation Before Production

If you wish to cancel an order, please contact us as soon as possible. Cancellation may be possible before production or procurement has started. Any costs already incurred for samples, materials, packaging, design, testing, procurement, or other preparation may be deducted from the refund.

Damaged, Defective, or Incorrect Products

If products arrive damaged, defective, or materially different from the specifications confirmed in the approved quotation, please contact RAYUKA within 7 days of delivery.

Please provide your order information and clear photographs or videos showing the issue. We will review the case and, where the claim is confirmed, determine an appropriate solution, which may include replacement, reproduction, partial refund, or refund.

Shipping Damage

If the shipment appears damaged upon arrival, please keep the products and all original packaging and contact us promptly. Photographs or other evidence may be required for investigation with the shipping carrier.

Customer-Provided Formulas and Specifications

Customers are responsible for ensuring that formulas, specifications, instructions, trademarks, artwork, and other materials they provide are accurate and that they have the necessary rights and permissions to use them.

Changes requested after approval of the quotation or after production has begun may result in additional costs and changes to the production schedule.

Refund Processing

When a refund is approved, it will be processed using an agreed refund method. Bank, payment processing, currency conversion, or other transaction fees may be deducted where applicable.

Contact

For cancellation, return, defect, or refund inquiries, please contact RAYUKA using the contact information provided on our website.